The Trust signed up to the United Nations Convention on the Rights of the Child and have been working on developing a ‘Children’s Rights Approach’ across the ambulance service. In particular the ‘right to be heard’.
One element of developing a children’s rights approach was to develop a set of ‘promises’. Over the course of the Summer, we engaged with children and young people directly and through yourselves, to ask them what ‘promises’ they thought would be important when responding to them in need. Their feedback has helped us to develop a set of Promises that will be used to monitor, and measure, their experiences when using our services.
On Monday 20th November at Noah’s Ark Children’s Hospital, Cardiff we were proud to officially launch these ‘promises’ to demonstrate our clear commitment of putting children at the heart of our services. Our aim is for children to feel they we are listening to them and their views are considered. These Promises are also about empowering children so that they are better able to take advantage of their rights and engage with our staff.
May I take this opportunity to thank you for capturing their feedback on our behalf and would be grateful if you could now share these Promises with your respective groups.
Our Promises to Children
When you need us, we promise to:
Keep you calm when you call us and take our time so that you understand the questions we ask
Get to you quickly if your life is in danger
Be kind and friendly
Listen to you and involve you in decisions
Give you the right advice, care and treatment
Talk to you in a way that you can understand and take our time to explain things to you
Encourage you to use your phone (so you can contact someone)
Let someone close to you know what is happening
Identify if you are a carer and involve you
Keep you safe when you are with us
Support you and your family in an emergency
Respect your privacy and your wishes
Respect you and your family’s culture, identity, language, religion and beliefs
Accept you for who you are
For very young children
Make sure you bring your favourite toy/teddy
Let a family member travel with you so you won’t be frightened or alone